In Poland, MedApp is using HoloLens to help cardiologists visualize a patient's heart as it beats - in real time - reducing the amount of time they then need to perform open-heart surgery. In Arizona, we are applying Dynamics 365 to improve outcomes among one of the state’s most vulnerable populations - the more than 15,000 children in foster care. In Kenya, our partner M-KOPA Solar has connected hundreds of thousands of homes across sub-Saharan Africa to solar power for the first time using the Microsoft Cloud, innovating with a pay-as-you-go model that helps households living on less than $2 a day establish a credit history. Our ecosystem touches the lives of billions of people every single day, creating new opportunity for our customers and partners and positively impacting local communities. One of the greatest privileges I have as CEO of Microsoft is seeing firsthand the incredible impact our technologies have on people and organizations around the world. Each day we are pushing ourselves to be more customer obsessed, to be more diverse and inclusive, and to operate as One Microsoft - ultimately to make a bigger difference in the world. We must have a deep sense of their unmet and unarticulated needs. To achieve our mission, we must reflect the diverse perspectives and experiences of our customers around the world. Collectively, we are moving from a group of people who know it all to a group of people who want to learn it all. It’s a continuous practice of learning, renewal and having the courage to confront our own fixed mindsets. Our culture enables us to pursue our mission with a growth mindset. Our sense of purpose lies in our customers’ success. They also support new startups, improve educational and health outcomes, and empower human ingenuity. They help drive small-business productivity, large business competitiveness and public-sector efficiency. Our platforms and tools enable creativity in all of us. We are grounded in creating local economic opportunity in every community, helping to unlock the power of technology to address our customers’ most pressing challenges. Our business model is dependent on our customers’ and partners’ success. Our mission is to empower every person and every organization on the planet to achieve more. What the world needs is technology that benefits people and society more broadly and is trusted. Too often, we celebrate technology disruption for the sake of disruption without reflecting on its unintended consequences. It is incumbent upon leaders of our industry to ensure that the technology we build always creates opportunity. We are living at a crucial time in history where the impact of technology on every part of our daily life and work and every aspect of our society and economy is more acute than ever before. I’m proud of what we’ve accomplished together as we innovate and help customers navigate their digital transformation, and I am even more optimistic about the opportunity ahead. Dear shareholders, customers, partners and employees:Īs I reflect on our progress this past year, I first want to say thank you for your commitment and investment in Microsoft.
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